Refund & Returns Policy of LavishCiteino

Effective Date: February 22, 2025

1. Return Conditions

We want you to be fully satisfied with your purchase from LavishCiteino. If you need to return an item, please follow these guidelines:

• Returns are accepted within 45 days of the purchase date.
• Items must be unused, in original condition, and with all original packaging.
• A valid receipt or order number is required for all returns.
• Custom orders and final sale items cannot be returned unless defective or damaged upon arrival.

2. Non-Returnable Items

Certain items are ineligible for return, including:

• Opened accessories such as guitar strings, drumheads, and reeds.
• Instruments showing signs of use, wear, or damage caused by the customer.
• Clearance or discounted items marked as final sale.

3. Refund Process

• Once we receive your returned item, we will inspect it and notify you of approval or rejection.
• If approved, refunds will be processed to the original payment method within 5-7 business days.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was received in a damaged or defective condition.

4. Exchange Policy

Exchanges are available for defective or damaged items. Contact us before sending your item back to ensure stock availability.

5. Return Instructions

To initiate a return or exchange, please reach out to us at:
📧 Email: info@lavishciteino.com
📞 Phone: (360) 405-1638
📍 Address: 510 S Yantic Ave, Bremerton, WA