Sales Policy of LavishCiteino

Effective Date: February 22, 2025

1. General Sales Terms

At LavishCiteino, we strive to provide premium musical instruments and a seamless shopping experience. By purchasing from us, you agree to the following policies:

  • Prices are listed in USD and may be adjusted based on market conditions.
  • Limited-time sales, promotions, and discount codes apply only during specified periods and cannot be retroactively applied.
  • All sales are final once shipped, except under our Refund & Returns Policy.

2. Payment Options

We offer secure payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal & Apple Pay
  • Cryptocurrency Payments (Bitcoin & Ethereum for select purchases)
  • Bank Transfers for high-value transactions

All payments must be completed at checkout. We do not accept cash or personal checks.

3. Shipping & Delivery

  • Orders are processed within 2-4 business days.
  • Domestic shipping within the U.S. takes 4-6 business days, while international shipping takes 8-20 business days, depending on the destination.
  • We offer free shipping on orders over $500 within the U.S.
  • Expedited shipping options are available for an additional fee.

4. Custom Orders & Wholesale Pricing

  • Custom instruments require a non-refundable deposit of 40% before production begins.
  • Bulk purchases for music schools, bands, and institutions qualify for special pricing—please contact us for quotes.

5. Order Changes & Cancellations

  • Customers can modify or cancel orders within 12 hours of placement.
  • Once an order has been shipped, cancellations are not allowed, but customers can return items following our Refund & Returns Policy.

6. Warranty & After-Sales Support

  • Instruments come with a 2-year manufacturer’s warranty covering defects and workmanship.
  • Customers can purchase an extended warranty plan for up to 5 years.
  • Need assistance? Reach out to us at:
    📧 Email: info@lavishciteino.com
    📞 Phone: (360) 405-1638
    📍 Address: 510 S Yantic Ave, Bremerton, WA